How does the Exact Online - Lightspeed commerce connector work?

A smooth order process is essential for every Lightspeed webshop. By connecting Lightspeed to Exact Online, orders, customers, items and stock are synchronised automatically. This means you always work with up-to-date data and have more time left to grow your webshop. Curious how our Lightspeed & Exact Online connector automates this? In this article you can read how the commerce connector works. 

What exactly does the connector do?

Our Lightspeed - Exact Online commerce connector takes care of a complete and error-free exchange of data between your webshop and your accounts. This happens fully automatically, so you always stay up to date and save time.

1. Customers & contacts

When a customer places an order on Lightspeed, all relevant customer details are recorded straight away as an account and contact in Exact Online. This includes:

• Company name, name and address details
• Email address and phone number

Benefit:
You always have a complete and current customer database in Exact Online, without manual entry. This prevents errors and speeds up your invoicing and reporting processes.

2. Items & product information

New products you add in Lightspeed appear automatically in Exact Online. Changes to product information or prices are synchronised as well. With the first order that includes shipping costs, a shipping item (“Shipment”) is also created automatically.

• SKU and product ID → item code
• Description, prices and item groups
• Always the correct prices and stock positions

Benefit:
You do not have to enter product data twice and you avoid differences between your webshop and your accounts. Prices and descriptions are consistent everywhere.

3. Orders & sales orders

When an order is completed in Lightspeed, it is automatically created as a sales order in Exact Online:

• All order lines, products and quantities are carried over
• Automatically matched to the correct customer and the correct delivery address
• Prices, shipping costs and any discounts fully included
• Automatic assignment of the correct VAT code

Benefit:
Your orders are ready straight away for further processing in your bookkeeping. No more manual entry, minimal chance of errors and accounts that add up.

4. Stock & availability

Exact Online always determines the current stock position of every item. Every change in stock (through sales, purchasing or a correction) is automatically synchronised to Lightspeed, usually within a few minutes.

• Your webshop always shows the correct stock
• No missed sales caused by outdated stock levels

Benefit:
Your customers always see the current stock, which leads to better customer satisfaction and less chance of disappointment or missed revenue.

5. VAT, payment conditions & more

The connector supports common VAT scenarios. Payment conditions, references and other administrative fields are carried over correctly as well.

In summary

The connector makes sure that customer, product, order and stock data is always synchronised between your webshop and Exact Online. This helps you work more efficiently, without errors, and leaves you more time for your business.

Key benefits

• No more duplicate entry: Enter customer, item and invoice data once, always current everywhere
• 100% automatic synchronisation: No more manual work to keep your accounts up to date
• Real-time stock management: Support for all common VAT scenarios, including for international growth
• Smart VAT handling: Support for all common VAT scenarios, including for international growth
• Scalable and flexible: Easily expand with extra modules when you want to automate more
• Control through the iWeb Control Panel: Manage your own settings and mappings, no technical knowledge needed

Extra modules & expansion options

Make your connector even more powerful with our expansion modules for Exact Online, for example:

• OSS / VAT module: Automatically match EU transactions to the correct VAT codes in Exact Online and simplify your accounts for the One Stop Shop (OSS) scheme.
• Warehouse module:Optimise order and stock processing if you work with multiple warehouses.
• Automatic delivery:Create a goods delivery as soon as an order is imported and keep your stock and bookkeeping current.
• Matching module: Automate the matching of your webshop sales and keep a grip on your outstanding items.

View all modules on our modules page.

Support & SLA's

• Fast implementation: Installation and configuration in clear steps, with the option to test first.
• Support & SLA's: Our team is ready to support you, from support tickets to help by phone and proactive management. Choose the SLA level that suits you. More information: SLA contracts.
• Personal advice: We are happy to help you work out the ideal setup for your business.

Want to know more or book a no-obligation demo?

Get in touch directly or request a demo. Discover for yourself how easy the Lightspeed - Exact Online connector is and let your accounts work for you!