SLA & Exact Online Connector

  • Rapid answers

    With the Bronze package you receive answers within 72 hours. If you require faster response times, you can select either Silver (within 48 hours) or Gold (within 24 hours). With the Gold SLA you also receive telephone support if necessary, which is always useful for important queries.

  • Installation service/h2>

    Whenever you want to take out a subscription with us for a link, you can configure and install it yourself if you prefer. Although you need some knowledge to do this. If you don’t have this knowledge in-house, or you want to ensure that it’s properly installed, you can choose to use our installation service

  • Telephone or email contact

    We know that whenever a difficult problem or urgent query arises that you want help as quickly as possible. Therefore you can also receive telephone support from iWebDevelopment. With the Gold package you decide whether you want to send an email, or simply pick up the telephone.

  • Extra support

    Our SLA packages include a maximum of one (1) hour’s support each month. This is not transferable to subsequent months. Where extra support is needed each month, iWebDevelopment can provide this at additional cost. If you require further information about this, please contact us.

  • Changing the SLA

    It may be that you have a Bronze SLA, but later on want to change to the Silver or Gold package. You can change our SLA packages on a monthly basis. Changing SLA is absolutely no problem for iWebDevelopment!

  • SLA Bronze
  • including
  • Includes
  • 72 hour response time
  • Email support
  • SLA Silver
  • 14,95p/m
  • Includes
  • 48 hour response time
  • Email support
  • SLA Gold
  • 39,95p/m
  • Includes
  • 24 hour response time
  • Email Support
  • Telephone support